{"id":1145,"date":"2016-09-06T03:15:37","date_gmt":"2016-09-06T03:15:37","guid":{"rendered":"http:\/\/2016.manchester.wordcamp.org\/?post_type=wcb_session&#038;p=1145"},"modified":"2016-10-17T13:05:19","modified_gmt":"2016-10-17T13:05:19","slug":"its-time-to-stop-selling-support-and-start-selling-updates","status":"publish","type":"wcb_session","link":"https:\/\/manchester.wordcamp.org\/2016\/session\/its-time-to-stop-selling-support-and-start-selling-updates\/","title":{"rendered":"It&#8217;s time to stop selling support and start selling updates"},"content":{"rendered":"<p>More often than not, support requests aren&#8217;t actually requests for support, but an attempt to get a website on the cheap. So what can you do to manage our customer&#8217;s expectations and ensure your business remains profitable?<\/p>\n<p>The answer? Stop selling support and start selling updates.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>More often than not, support requests aren&#8217;t actually requests for support, but an attempt to get a website on the cheap. So what can you do to manage our customer&#8217;s expectations and ensure your business remains profitable? The answer? Stop &hellip; <a href=\"https:\/\/manchester.wordcamp.org\/2016\/session\/its-time-to-stop-selling-support-and-start-selling-updates\/\">Continue reading <span class=\"assistive-text\">It&#8217;s time to stop selling support and start selling updates<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":12705937,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1477145700,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1302],"footnotes":""},"session_track":[5042],"session_category":[],"class_list":["post-1145","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-content"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7xnZ4-it","session_date_time":{"date":"October 22, 2016","time":"2:15 pm"},"session_speakers":[{"id":"1302","slug":"ben-furfie","name":"Ben Furfie","link":"https:\/\/manchester.wordcamp.org\/2016\/speaker\/ben-furfie\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":5,"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1145\/revisions"}],"predecessor-version":[{"id":1552,"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1145\/revisions\/1552"}],"speakers":[{"embeddable":true,"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/speakers\/1302"}],"author":[{"embeddable":true,"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wporg\/v1\/users\/benfurfie"}],"wp:attachment":[{"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=1145"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_track?post=1145"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/manchester.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_category?post=1145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}